About Us

Our Story

Bamford Community Care was founded by a passionate team of industry professionals who came together with a clear goal: to shake things up and create a real, positive change in human services.

Frustrated by a lack of clear frameworks and understanding in the sector, our leadership team decided to build something different—a service that genuinely puts Person-Centred Care at its heart. We are redefining what support looks like by focusing on quality, deep compassion, and most importantly, making a tangible difference in the lives of the people we walk alongside.

Our Mission

To deliver services that unify people with their community, delivering tailored, person-centred supports that empower individuals to live with absolute dignity and experience a meaningful, fulfilling life.

Our Vision

To provide a welcoming, safe, private, and comfortable environment for our participants and professional staff through deeply ethical, collaborative, and transparent practice.

Our Core Values: The 10 Principles of Dignity in Care

At Bamford Community Care, we are unconditionally committed to upholding the highest standards of respect for those we support. To ensure our values are lived out every single day, our team strictly operates under the 10 Principles of Dignity in Care:

  • Zero Tolerance: Maintaining an absolute zero tolerance for all forms of abuse.

  • Mutual Respect: Supporting every individual with the same respect and care we would want for ourselves or our own families.

  • Individuality: Treating each person as a unique individual by offering deeply personalized services.

  • Autonomy: Enabling participants to maintain the maximum possible level of independence, choice, and control over their lives.

  • Active Listening: Actively listening to and supporting people to express their individual needs, goals, and wants.

  • Privacy: Unwaveringly respecting and protecting people’s privacy and personal space.

  • Open Feedback: Ensuring participants always feel safe and able to complain or provide feedback without any fear of retribution.

  • Partnership: Engaging with family members, advocates, and carers as vital care partners.

  • Confidence & Self-Esteem: Assisting people to maintain their confidence, identity, and positive self-esteem.

  • Connection: Actively working to alleviate loneliness, isolation, and community disconnection

About our Team
Krys Bickley

Meet Our Co-Founder & Operations Manager

Krys

MSW (PQ), B.Hum.Serv, CPCM

Co-Founder, Social Worker & Certified Practicing Case Manager

Krys is a bubbly, compassionate leadership professional with a heart full of empathy and over a decade of dedicated experience across the Human Services, Mental Health, Disability, and Aged Care sectors. As the Co-Founder and Operations Manager of Bamford Community Care, Krys poured her passion for advocacy into building an organisation that puts genuine, person-centred care at the heart of everything we do.

Professional Expertise & Qualifications

Krys brings a powerful combination of frontline experience and high-level clinical governance to our team. She holds a Bachelor of Human Services and has recently completed her Master of Social Work (Qualifying).

Krys is deeply connected to peak industry bodies, ensuring our organisation's practices remain at the absolute forefront of the sector:

  • Certified Practicing Case Manager with the Case Management Society of Australia (CMSA).

  • Active Branch Member of the North Queensland Australian Association of Social Workers (AASW) Branch.

Advocacy, Culture & Community

Above all, Krys is a passionate advocate for social justice. She is deeply committed to culturally competent, safe practices, with a strong focus on working respectfully and collaboratively alongside First Nations peoples and members of the LGBTIQA+SB community. Krys specialises in breaking down barriers for vulnerable community members, ensuring every participant is treated with absolute dignity.

Behind the Scenes

When Krys isn’t steering the operations team or advocating for participants, she is likely spending time with her two favorite helpers: her adorable Pug, Lady Winifred, and her cheeky Dachshund, Neville. She also has a keen eye for photography, loving to capture the beauty in everyday moments.

Need help navigating the NDIS?
If you are trying to navigate your NDIS funding, looking for services to build your independence, or wanting to improve your overall quality of life, Krys is your go-to professional. Reach out today for personalized, culturally aware, and deeply caring guidance every step of the way!

Charmaine | Case Manager & Registered Nurse

For Charmaine, case management is about more than logistics—it is about restoring the human element to care. As a Registered Nurse and a leader with 20 years of experience across the business, healthcare, and human services sectors, Charmaine leverages her clinical expertise and deep industry knowledge to challenge systemic barriers in NDIS and aged care.

Her clinical foundation allows her to bring a unique, holistic perspective to comprehensive care coordination. She specialises in assessment, planning, and evaluation, ensuring that every client’s distinct health, lifestyle, and personal preferences remain at the absolute centre of the process. A vocal advocate for transparency and equitable access across all human services, Charmaine works tirelessly to connect individuals with the resources that best support their independence, quality of life, and personal success.

Why Choose Our Support Team?

  • Continual Professional Development: Our dedicated Support Workers are constantly upskivating to ensure they deliver top-tier, person-centred care.

  • Proven Stability & Trust: Our core team has been with us for over 3+ years, with some of our staff having worked collaboratively with our Manager for over 10 years.

  • True Choice & Control: Your team is hand-selected with you, ensuring you have the ultimate say over who supports you.

Contact Us

U5/28-30 Bamford Lane Kirwan

07 4773 2888

reception@bamfordcommunitycare.com

Registered NDIS Provider 4050131063