Guides & Tools

At Bamford Community Care, we believe that informed participants, families, carers, and support networks are empowered to make confident decisions about their supports and services. To assist you in navigating the NDIS and accessing reliable information, we have compiled a range of useful guides, resources, and tools.

Whether you are new to the NDIS, looking to better understand your rights, or seeking information about disability-inclusive language and service standards, the resources below can help.

Disability Language Guide

Language matters. Respectful and inclusive communication helps promote dignity, inclusion, and person-centred practice.

Our Disability Language Guide provides information about:

• Person-centred and strengths-based language

• Respectful ways to discuss disability

• Common terms and definitions

• Inclusive communication practices

• Cultural considerations and diversity

• Language to avoid and preferred alternatives

Who is this guide for?

• Participants

• Families and carers

• Support workers

• Service providers

• Community organisations

Access the Disability Language Guide

Download [Disability Language Guide] 

Why Inclusive Language Matters

Language has the power to affirm identity, build trust, and promote inclusion. Using respectful and inclusive language can:

• Support a person's dignity and wellbeing.

• Foster culturally safe and welcoming environments.

• Reduce stigma and discrimination.

• Strengthen relationships and communication.

• Demonstrate respect for diversity and individuality.

Key Principles

Use Person-Centred Language

Recognise individuals as people first, while also respecting that some people may prefer identity-affirming language.

Examples:

✅ "Person who is transgender"

✅ "Transgender person" (if this is the individual's preference)

✅ "LGBTIQA+SB participant"

✅ "Participant with a same-sex partner"

Respect Individual Identity

Not all people use the same language to describe their identity. Avoid assumptions and use the terms, pronouns, and names that individuals provide.

Ask respectfully:

• "What name would you like us to use?"

• "What pronouns do you use?"

• "How would you like your identity reflected in your records?"

Access the LGBTIQA+ Inclusive Language Guide

Download [LGBTIQA+ Inclusive Language Guide] 

NDIS Practice Standards

The NDIS Practice Standards outline the quality and safety requirements that registered NDIS providers must meet when delivering supports and services.

The standards help ensure services are:

• Safe and responsive

• Participant-centred

• Respectful of individual rights

• Culturally safe and inclusive

• Focused on continuous improvement

• Committed to quality outcomes

Understanding the Practice Standards can help participants know what to expect from their providers and what quality service delivery looks like.

Learn More [NDIS Practice Standards]

NDIS Pricing Arrangements and Price Limits

The NDIS Pricing Arrangements and Price Limits (commonly known as the NDIS Price Guide) outline the maximum prices providers can charge for NDIS-funded supports.

The guide includes information about:

• Support categories

• Hourly service rates

• Travel and transport claims

• Capacity building supports

• Core supports

• Support coordination

• Psychosocial recovery coaching

• Cancellation policies

• Provider responsibilities

Participants can use the guide to better understand how their NDIS funding can be used and what costs may apply to different services.

View the Current NDIS Price Guide [NDIS Pricing Arrangements and Price Limits]

Useful NDIS Resources

National Disability Insurance Agency (NDIA)

Official information about the NDIS, plans, funding, and participant resources.

🔗 https://www.ndis.gov.au

NDIS Quality and Safeguards Commission

Information about participant rights, provider regulation, quality standards, and complaints.

🔗 https://www.ndiscommission.gov.au

Disability Gateway

Information and services for people with disability, families, carers, and support networks.

🔗 https://www.disabilitygateway.gov.au

Carer Gateway

Support, counselling, respite, and resources for carers.

🔗 https://www.carergateway.gov.au

Need Assistance?

If you would like support understanding any of these resources or navigating the NDIS, our team is here to help. We can explain information in plain language and assist you to access the right supports and services for your individual circumstances.

Contact Bamford Community Care [Contact Us] | [Referral Form] | [Feedback Form]

"Empowering people through knowledge, choice, inclusion, and meaningful support."