How can I make a complaint to the Commission?

People with disability have the right to complain about the services they receive.

If you have a concern about your current NDIS supports or services, it is important that you talk about it.

Complaints are important—they can help providers understand what is important to people with disability and improve the quality of services they provide, so your complaint can help other people too.

If you feel comfortable, you are encouraged to raise your concern or complaint with your provider first, as this is often the best way to have your issue resolved quickly. All registered NDIS providers must have a complaints management and resolution system in place.

If the provider is unable to resolve your concern or complaint, then you should seek further support.

You may seek support from family, a friend or an independent advocate in making a complaint.

A complaint can be made to the NDIS Commission by:

The NDIS Commission can take complaints from anyone about:

  • NDIS services or supports that were not provided in a safe and respectful way

  • NDIS services and supports that were not delivered to an appropriate standard

  • how an NDIS provider has managed a complaint about services or supports provided to an NDIS participant

As well as dealing with complaints, the NDIS Commission works to educate providers about delivering quality and safe supports, and effectively responding to complaints. If a complaint raises a serious compliance issue, the NDIS Commission has powers to take action

Prepare your complaint

You’ll need to tell us:

  • who and what your complaint is about

  • what happened after you contacted the provider or worker

  • what you think should happen to resolve your complaint

Types of complaints we handle 

We take complaints about whether an NDIS-funded support or service has been provided in a safe way and to an appropriate standard. This includes when: 

  • something has gone wrong 

  • something is not working well 

  • something hasn't been done the right way 

  • something makes you unhappy 

  • you have been treated badly 

  • you have concerns about unfair pricing. 

If you suspect fraud – an act of dishonestly obtaining a benefit, or causing a loss, by deception or other means.

You can also complain about how an NDIS provider has dealt with your complaint.

How can I make a complaint to Bamford Community Care?

Bamford Community Care welcomes the opportunity to receive feedback to ensure our services are meeting the needs and expectations of our Participants and other stakeholders.

A complaint can be made by:

  1. Emailing reception@bamfordcommunitycare.com

  2. Calling 0412 807 481 or 47732888

  3. Using the feedback function 

Your feedback will be taken seriously, and a resolution will be sought.


To view our Complaint policy, click here